At Cherish Diams, we take pride in the craftsmanship and quality of every jewelry piece. Each item undergoes a thorough inspection before shipment to ensure it meets our quality standards.
Client Care
Return & Refund Policy
Last updated: May 09, 2026
1. No Returns, Exchanges, or Refunds
Due to the nature of fine jewelry, certified diamonds, and made-to-order products, all sales are final.
We do not accept:
- Returns
- Exchanges
- Refund requests
- Order cancellations after production or processing has begun
2. Quality Assurance
Every jewelry piece is carefully inspected before dispatch to ensure the highest standards of craftsmanship and quality.
Expert Inspection
Every piece undergoes a detailed quality review before shipment.
Protected Handling
Carefully packaged to help ensure safe and secure delivery.
Tracked Delivery
Assistance available for shipment updates and delivery inquiries.
3. Damaged or Incorrect Orders
If you receive a damaged item or an incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Photos of the package
- Photos of the item received
Our team will review the issue and provide appropriate assistance.
4. Contact Us
If you have any questions regarding your order, shipping status, or product details, please contact us.
For assistance, contact our support team at support@cherishdiams.com.